FAQ

How often should I get my Suzuki serviced?

As of the 1st May 2013 all eligible Suzuki vehicles* are covered by Suzuki’s Capped Price Service program. Under the Capped Price Service Program service checks are required every 6 months or 10,000 kms if distance has been travelled prior to scheduled date. Maintenance service costs are capped for 5 years and by having your Suzuki regularly serviced by an Authorised Suzuki Dealer as per the Capped Price Service Terms and Conditions, your warranty will be extended up to 5 years or 140,000 kms*. For vehicles not included in the Capped Price Service Program*, please refer to your owner’s warranty and service handbook or contact your local authorised Suzuki dealer to discuss your servicing needs. *For full terms and conditions of the Capped Price Service Program please click here

Where can I get my Suzuki serviced?

We recommend that you have your Suzuki serviced at an Authorised Suzuki dealer, as staff have had the necessary training, use the Suzuki specialist tools and have experience in looking after the full range of Suzuki vehicles. If you decide to have your vehicle serviced outside of our network, it is important to ensure that any parts fitted are either Genuine Suzuki parts or parts of equivalent quality to meet warranty requirements. It is also necessary to obtain a detailed service invoice listing the parts and oils used in the service, as this information may be required should you need to make a warranty claim. All warranty repairs shall only be carried out by an Authorised Suzuki Dealer. Refer to dealer locator to find your nearest dealer.

Why should I get my Suzuki serviced at a Suzuki Dealer?

We are committed to keeping your Suzuki safe and reliable, giving you complete piece of mind. It is a franchise requirement that all technicians employed by Authorised Suzuki dealers are trained on Suzuki products. This training, combined with the necessary specialist tooling and regular product updates, ensures that your Suzuki is serviced or repaired to the highest standards.

Do I have to have my Suzuki serviced at an authorised dealer?

We recommend that you service your Suzuki at an Authorised Suzuki dealer, as all Suzuki technicians are trained on Suzuki product and have access to special tools and regular product updates. While not compulsory, this helps ensure that your vehicle is serviced or repaired to the highest standards.

The 3yr /100,000 km** warranty supplied with the purchase of all Suzuki vehicles will not be affected if you choose to service at a non-Authorised service outlet, as long as you ensure that it is serviced in accordance with the recommendations in your owner’s service and warranty handbook by a suitable qualified person using only genuine parts and recommended lubricants.

If you have purchased an eligible Suzuki vehicle after the 1st of May 2013, it is only by servicing at an Authorised Suzuki dealer that your service cost will be capped for 5 years* and you will be eligible for the additional warranty offered under the Suzuki Capped Price Service Program.

*For full terms and conditions of the Capped Price Service Program please click here

**Which ever occurs first.

How much will a Suzuki service cost?

If you have bought an eligible new Suzuki after the 1st May 2013, you can have peace of mind knowing your Scheduled Maintenance Service costs are capped for 5 years.

Download Capped Price Servicing brochure

For all vehicles purchased prior to 1 May 2013 we recommend you contact your local Authorised Suzuki Dealer* to discuss your servicing needs.

*All Suzuki Dealers are independent businesses and prices may vary.

What are the benefits of using genuine Suzuki parts?

Genuine Suzuki Parts are designed, manufactured and tested on the full range of Suzuki vehicles. Fitted by our specially trained Suzuki technicians, the superior quality of our Suzuki Genuine Parts provides the greatest reliability and performance. All our Genuine Parts are competitively priced and meet the high quality standards of Suzuki, plus they come with a one year warranty to ensure peace of mind.

I have missed one of my services – what happens now?

Missed services need to be discussed with your local Suzuki dealer as this may affect your vehicle’s warranty. It is important that the servicing schedule is returned to normal as soon as possible.

What’s the right type of oil for my car?

This will depend on the model and age of your Suzuki. Please consult your Owner’s Manual or local Authorised Suzuki dealer for specific information.

Can a Suzuki dealer check and top up my oil for me?

Your local Authorised Suzuki dealer will be happy to assist with checking and topping up oil.

What is an environmental charge?

Toxic substances found in cars include oil, antifreeze, brake fluid and batteries. These substances must be disposed of correctly, often involving temporarily storing them in approved bins. The waste disposal specialists who collect the contents of the bins have to maintain registered vehicles, premises and facilities appropriate for these substances. The licence to carry this out is expensive, with the dealerships themselves incurring significant costs referred to as an environmental charge.

How often do I need my air conditioning serviced?

This will depend on the model and age of your Suzuki. Please consult your Owner’s Manual or local Authorised Suzuki dealer for specific information.

Something has failed on my Suzuki. Is it covered under warranty?

This will depend on the cause of the failure. Your Authorised Suzuki dealer will be able to advise you further, which will involve the inspection of your vehicle. All warranty repairs shall only be carried out by an Authorised Suzuki Dealer.

Is the warranty transferrable between owners?

The standard Suzuki warranty applies to the vehicle and is therefore transferable between owners. Transfer of warranty to a subsequent owner requires completion of the transfer of warranty card located at the rear of the Warranty and Service Record Booklet. If your Suzuki has an extended warranty, please consult the terms and conditions of this agreement for further details.

What is a safety recall?

If a vehicle manufacturer detects a concern on a vehicle that may cause a safety related issue they may undertake a vehicle safety recall whereby they try to locate every affected vehicle in order to have faults rectified, at no cost to the owners, at Authorised Suzuki dealers. Additionally, from time to time Suzuki identify areas where the ownership experience can be improved and may carry out small modifications to improve reliability or function. In Australia, car recalls are operated under a code of practice agreed between FCAI and the car makers. FCAI operates a website which contains detailed information on vehicle recalls in Australia.

How will I know if my vehicle is affected by a recall?

If you purchased your Suzuki from a Suzuki dealer your details will have been passed to Suzuki QLD who will then write to you to advise that your vehicle is affected by a safety recall. If you did not purchase your Suzuki from a Suzuki dealer then you will need to advise Suzuki QLD Ltd that you are the new owner of the vehicle, by submitting the details on the transfer of warranty card located at the rear of the Warranty and Service Record Booklet or advising your local Suzuki dealer. If you are unsure if your vehicle is affected by a safety recall then your local Suzuki dealer will be able to check this for you.

Will I be charged for any recall work carried out on my vehicle?

No, all recall work will be carried out at no cost.